Payment and Purchasing Policy
Welcome to MY TRUE MILES INC. MY TRUE MILES provide their services to you subject to the following conditions. If you visit or shop at MY TRUE MILES, you accept these conditions.Please read them carefully.
Sale prices shown on MY TRUE MILES are in U.S. Dollars (USD). Sales Tax will be added to all orders.
Current billing address and phone information must be included with every order. We accept the following forms of payment: American Express, MasterCard, Visa, and Discover, PayPal, Western Union, cashier’s checks, bank checks, company checks, money orders. The order will not be shipped until the funds have cleared in MY TRUE MILES’ Bank Account.
Credit Card Orders
MY TRUE MILES reserves the right to request additional information for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure you are aware of the limitations on daily withdrawals (if any) of your card. Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.
Other Modes Of Payment Cashier’s checks, bank checks, company checks, money orders are also acceptable forms of payment. These should be sent, along with a print out of your order, to:
MY TRUE MILES INC
2505 Anthem Village Drive
Suite E #135
Henderson, NV 89052
For bank and company checks, orders will ship only after funds are released from your financial institution to MY TRUE MILES. This could take up to 10-15 business days after receipt of payment by MY TRUE MILES. All checks returned unpaid will be subject to a $40.00 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. MY TRUE MILES cannot reserve or guarantee continued availability.
Shipping To An Address Different Other Than Your Billing Address
To protect our customers from credit card fraud, we may hold an order for further verification if it is being shipped to an address different from the billing address. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company’s phone number can be found on the back of your credit card. We do not ship to unverified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe online shopping experience. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.
Most orders we ship do not require signature on delivery. However, depending on the dollar amount of your order, it may be shipped “Signature Required” for proof of delivery. If you cannot be at the shipping location to sign for your package, please contact the shipping carrier directly with your tracking number to request that they hold the item at your local facility. You can then go to pick up your package at your earliest convenience.
Packages returned to MY TRUE MILES due to any of the reasons listed above will be subject to both a restocking fee and the shipping charge to have the package sent back to us. Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note ‘damaged’ with your signature or refuse the entire delivery and call us immediately.
Pricing and Availability Policy
Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, MY TRUE MILES does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without notice.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our website at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
Rebates and Discount Codes
Rebates cannot be combined with any other discount or coupon that is offered from MY TRUE MILES.
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.
To cancel monthly service fees on MY TRUE MILES service, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 22nd of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.
Returns and Guidelines
At MY TRUE MILES, we stand behind all of our products for all of our customers. Most issues can be resolved by a quick phone call to our Support team. In the rare case that a product isn’t working or fails to meet your needs we’ll quickly provide a replacement, exchange, refund or store credit. Please, see our “Returns” page for complete policy information and returns procedures.